Exchange, Return & Refund Policy – AS Book Store

At AS Book Store, we aim to ensure that every customer receives the correct books in acceptable condition.

1. Eligible Cases

We may accept a return, exchange, or refund request in the following situations:

• Damaged Books: You receive books that are damaged or materially defective upon delivery.

• Incorrect Books: You receive books different from those you ordered.

• Missing or Incorrect Items: Your order does not contain the book or item you purchased.

2. Reporting an Issue

Customers should contact us as soon as possible after receiving their order and provide:

• Their order number.

• Clear photos or videos showing the issue.

• Details explaining the problem.

Please keep the books and their packaging until our team has reviewed the request.

3. Resolution: Exchange, Return, or Refund

After reviewing the reported issue, AS Book Store will determine the appropriate resolution, which may include:

• Replacing the affected book or item.

• Arranging an exchange.

• Issuing a refund, where applicable.

The resolution will depend on the nature of the issue, product availability, and the circumstances of the order, subject to applicable consumer protection laws.

4. Change of Mind

We generally do not accept returns or exchanges simply because a customer changes their mind, orders the wrong book, or no longer wants the item, unless required by applicable law.

5. Conditions

Claims may be declined if the damage was caused by the customer after delivery, or if the reported issue cannot reasonably be verified. Each request will be reviewed individually.

6. Contact Us

If you receive a damaged, incorrect, or incomplete order, please contact AS Book Store's customer support team with your order number and supporting evidence.

We appreciate your trust in AS Book Store and will make reasonable efforts to resolve eligible issues fairly.

7. Customer Satisfaction & Apology Compensation

At AS Book Store, customer satisfaction is important to us. If an issue occurs due to our mistake, such as sending the wrong book, delivering a damaged book, or making another verified error, we sincerely apologize for the inconvenience.

Depending on the nature of the issue, we may offer an appropriate resolution, which may include:

• Cash Refund: A refund for the affected item or order, where appropriate.

• Exchange or Replacement: Replacing the incorrect or damaged book, subject to availability.

• Discount Offer: A special discount on a future purchase as a gesture of apology.

The appropriate resolution will be determined after reviewing the issue and discussing the available options with the customer, subject to applicable consumer protection laws.

Our goal is to resolve genuine issues fairly and maintain your trust in AS Book Store. We appreciate your patience and understanding.