Shipping Policy – AS Book Store

At AS Book Store, we strive to deliver your books safely and on time.

1. Delivery Time

• Orders are usually delivered within 3–5 business days.

• Delivery times may vary depending on your location, courier services, public holidays, and other unforeseen circumstances.

• If your order is expected to be delayed beyond the usual delivery timeframe, we will inform you as soon as reasonably possible.

2. Shipping Delays

Delivery may be delayed due to circumstances beyond our control, including public holidays, political rallies or processions, road closures, natural disasters, severe weather, or courier service disruptions.

AS Book Store cannot guarantee delivery within the usual timeframe during such circumstances. We will make reasonable efforts to keep customers informed about significant delays.

3. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details when placing an order. Incorrect or incomplete information may result in delivery delays or additional shipping arrangements.

4. Order Support

If your order has not arrived within the expected timeframe, please contact our customer support team with your order details so we can assist you.

Thank you for shopping with AS Book Store!

5. Customer Satisfaction & Apology Compensation

At AS Book Store, customer satisfaction is important to us. If an issue occurs due to our mistake, such as sending the wrong book, delivering a damaged book, or making another verified error, we sincerely apologize for the inconvenience.

Depending on the nature of the issue, we may offer an appropriate resolution, which may include:

• Cash Refund: A refund for the affected item or order, where appropriate.

• Exchange or Replacement: Replacing the incorrect or damaged book, subject to availability.

• Discount Offer: A special discount on a future purchase as a gesture of apology.

The appropriate resolution will be determined after reviewing the issue and discussing the available options with the customer, subject to applicable consumer protection laws.

Our goal is to resolve genuine issues fairly and maintain your trust in AS Book Store. We appreciate your patience and understanding.